Frequently Asked Questions

Do you ever restock items?

If there is enough demand - yes - but we we typically don't. We like to keep bringing in new styles and colours rather than constantly restocking old ones. We do recommend signing up for a restock on the item page so that we can see what is in high demand. This also will ensure you get a notification in the event of a return. 

I have an issue with an item I received. What do I do? 

If you have an issue with an item you received such as a damage/stain/tear please send us an email within 3 days of receiving your order with a photo and your order number and we will get back to you.

I need to return something I bought. What do I do? 

As long as your item was a regular priced item and a coupon code 15% or higher wasn’t used you can start your return here.

Can I drop off my return in person or do I need to mail it? 

You can do either – we accept in person returns at our Sherwood Park Warehouse location! Once you complete the return form you will receive instructions for both methods of return.

Does your clothing fit true to size? 

Yes! Most of our items fit true to size. We also put sizing descriptions on all of our items to let you know if you need to size up or down.

What size is your model? 

You can find our model stats on our size chart page here

Do you do in person shopping?

Yes! We have a store front located in our warehouse. You can view the hours and location here

How much is shipping? 

Flat rate shipping in Alberta is $7.50 or free over $75. The rest of Canada is $10 and free shipping over $125.

We also ship to the US and shipping is $15 flat rate.

Can we pickup to save on shipping? 

You absolutely can! We have a pickup location at our Sherwood Park Warehouse. Once your order is ready to pickup we will send you an email with directions and pickup instructions.

I plan on ordering a couple times this week – can I hold my order?

Yes! Just message us right away to let us know you want to hold your order. When you place your next order select “Merge Shipping” as your shipping option. Please note you MUST pay for shipping or qualify for free shipping on your first order and we do not refund the original shipping fee if your combined orders reach free shipping. 

What if a package is unclaimed?

If delivery is refused by the recipient or the package is unclaimed for any reason, the order will not be refunded unless the package is returned to us. If/when the package does to return to our warehouse, the order will be refunded in the form of store credit less the shipping costs. 

My item seems to be pilling a lot. Is this a sign of poor quality fabric, and what can I do about it?

Pilling is actually more common than people may realize and is not always a sign of poor quality or cheap fabric. On the contrary, cheaper fabrics are often mixed with low quality materials. While this may reduce pilling, it lowers the quality of the over all item and limits breathability.

High quality material contains natural fibers that begin to rub together in high friction areas, such as under your arms, and the pill begins to form. In the fashion world, this is an expected occurrence and not seen as unsightly, but rather is seen as something that happens when natural materials (cotton) are manufactured and used in clothing. If the pilling bothers you, there are many products available to help reduce pilling after wear. On our end, we aren't bothered by pilling and love that it represents a high quality fabric blend.